1. Shipping & Delivery Policy

Headline: From the Mountains to Your Doorstep

We strive to get your Vyole glow to you as quickly as possible. To ensure reliable delivery, we utilize Premium Fulfillment Network.

  • Processing Time: All orders are processed within 24 hours.
  • Delivery Timeline: Standard delivery typically takes 5–7 business days.
  • Shipping Rates: We offer competitive shipping rates across India. Orders may be eligible for Free Shipping (see checkout for details or Amazon Prime eligibility).
  • Tracking: Once your order is dispatched, a tracking ID will be sent to your registered email address so you can follow your package in real-time.

2. Payment Policy

Headline: Secure & Trusted Transactions

Your security is our priority. We have partnered with Secure Gateway to handle all transactions on our website.

  • Accepted Methods: We accept all major Credit Cards, Debit Cards, UPI (Google Pay, PhonePe, etc.), Net Banking, and Amazon Pay Balance.
  • Security: Your payment information is encrypted and processed by Amazon. Vyole does not store your credit card or bank details.
  • Order Confirmation: You will receive a digital invoice via email immediately after a successful payment.

3. Return & Refund Policy

Headline: Hygiene & Safety Commitment

Due to the organic nature of our skincare and to maintain the highest hygiene standards, the Vyole Radiance and Instant Glow Organic Face Cream is Non-Returnable.

  • Why? To ensure that every customer receives a fresh, untampered, and safe product directly from our controlled environment.
  • Damaged or Incorrect Items: If your product arrives damaged, leaking, or is not what you ordered, we offer a 100% Replacement or Refund. * Action Required: Please email us at [Your Email] within 48 hours of delivery with a clear photo of the damaged product and the shipping label.
  • Refund Process: Once approved, refunds are credited back to your original payment method within 5–7 business days.

4. Order Cancellation Policy

  • Before Dispatch: You may cancel your order within 2 hours of placement for a full refund by visiting your account page or contacting our support team.
  • After Dispatch: Once an order has been handed over to our delivery partner, it cannot be canceled. Since the product is non-returnable, we encourage you to review your order carefully before completing the purchase.